Automatiq Sync App experienced a major incident on March 5, 2024 affecting Transfers, Crawls. Transferless Delivery & Mobile QR Creation, lasting 12d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 05, 2024, 06:50 PM UTC
We have identified intermittent latency issues with AXS causing automated transfers to fail. Our team is actively looking at ways to improve performance. At this time, we would advise to manually transfer through AXS accounts if you are seeing sustained issues.
- identified Mar 07, 2024, 07:08 PM UTC
Our team is continuing to explore potential solutions for ongoing AXS transfer issues.
- identified Mar 10, 2024, 12:08 AM UTC
There have been increased reports of AXS failures, at this time it appears to be due to stability issues with their application. For any urgent orders, we recommend attempting to transfer manually.
- monitoring Mar 15, 2024, 02:27 PM UTC
Our team has made some optimizations to the AXS transfer process which should lead to a higher rate of success. If you continue to see sustained issues, please reach out to our support team
- resolved Mar 18, 2024, 02:09 PM UTC
This incident has been resolved.