Automatiq Sync App incident

US Open Onsale purchases from Ticketmaster

Automatiq Sync App experienced a notice incident on June 3, 2024 affecting Distribution and Processing, lasting 4h 30m. The incident has been resolved; the full update timeline is below.

Started: Jun 03, 2024, 02:48 PM UTC
Resolved: Jun 03, 2024, 07:19 PM UTC
Duration: 4h 30m
Detected by Pingoru: Jun 03, 2024, 02:48 PM UTC

Affected components

Distribution and Processing

Update timeline

monitoring Jun 03, 2024, 02:48 PM UTC

Ticketmaster accounts are not displaying the ticket information for US Open purchases at the moment. To ensure that your purchases are processed in a timely manner, please make sure email forwarding is enabled for your account, then navigate to the Purchases tab and locate the "FORCE PO" button so Sync can create the purchase based on the email receipt information.
resolved Jun 03, 2024, 07:19 PM UTC

This incident has been resolved.