Automatiq Sync App incident

Stubhub Latency Issues

Major Resolved View vendor source →

Automatiq Sync App experienced a major incident on June 3, 2024 affecting Distribution and Processing, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2024, 10:21 PM UTC
Resolved
Jun 04, 2024, 01:34 AM UTC
Duration
3h 12m
Detected by Pingoru
Jun 03, 2024, 10:21 PM UTC

Affected components

Distribution and Processing

Update timeline

  1. identified Jun 03, 2024, 10:21 PM UTC

    Stubhub has been having “service unavailable” errors stemming from their APIs that may affect inventory listings being created, updated, and deleted. StubHub is aware of the issue, we will update you as we receive more information from them.

  2. identified Jun 03, 2024, 10:22 PM UTC

    We are continuing to wait for Stubhub to confirm a fix on this issue.

  3. identified Jun 03, 2024, 10:51 PM UTC

    Stubhub has identified what they believe the issue is and will update us once they’ve made changes to hopefully resolve those service unavailable API errors.

  4. resolved Jun 04, 2024, 01:34 AM UTC

    This incident has been resolved as per StubHub's latest update, and we should see things returning to normal in terms of expected errors.