Automatiq Sync App experienced a major incident on June 12, 2024 affecting Transfers, Crawls. Transferless Delivery & Mobile QR Creation, lasting 15h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Transfers, Crawls. Transferless Delivery & Mobile QR Creation
Update timeline
- identified Jun 12, 2024, 02:43 PM UTC
Our developers are aware that AXS has implemented a change that is affecting our ability to transfer from accounts. At this time, if you have to transfer any tickets for AXS, please handle manually. We are actively working on a solution and will post updates as soon as possible.
- identified Jun 12, 2024, 03:12 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 12, 2024, 07:39 PM UTC
Our team has made some changes to improve the success rate of AXS transfers. We will be monitoring closely to identify any further necessary changes