Automatiq Sync App incident

Ticketmaster Inventory Sync Slowness

Minor Resolved View vendor source →

Automatiq Sync App experienced a minor incident on June 19, 2024 affecting Distribution and Processing, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2024, 02:18 PM UTC
Resolved
Jun 19, 2024, 05:42 PM UTC
Duration
3h 23m
Detected by Pingoru
Jun 19, 2024, 02:18 PM UTC

Affected components

Distribution and Processing

Update timeline

  1. identified Jun 19, 2024, 02:18 PM UTC

    We are experiencing elevated levels of latency and periodic timeouts when syncing inventory to TicketMaster Resale. We are in contact with Ticketmaster regarding this and are working with them to reach a resolution.

  2. monitoring Jun 19, 2024, 03:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 19, 2024, 05:42 PM UTC

    This incident has been resolved.