Automatiq Sync App incident

Skybox Issues

Major Resolved View vendor source →

Automatiq Sync App experienced a major incident on January 22, 2025 affecting Distribution and Processing, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2025, 04:36 PM UTC
Resolved
Jan 22, 2025, 07:40 PM UTC
Duration
3h 4m
Detected by Pingoru
Jan 22, 2025, 04:36 PM UTC

Affected components

Distribution and Processing

Update timeline

  1. investigating Jan 22, 2025, 04:36 PM UTC

    We have seen an increase in latency issues from Skybox. Their team is aware and we'll provide an update as soon as we have more information.

  2. identified Jan 22, 2025, 05:07 PM UTC

    The issue has been identified, the Skybox team is working on this.

  3. monitoring Jan 22, 2025, 05:51 PM UTC

    A fix has been implemented by the Skybox team and we're monitoring the results.

  4. resolved Jan 22, 2025, 07:40 PM UTC

    This incident has been resolved.