Automatiq Sync App experienced a major incident on March 25, 2025 affecting Auth0 User Authentication, lasting 3h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 25, 2025, 06:13 PM UTC
Our credential and multi-factor authentication provider, Auth-0 is currently experiencing issues in certain regions which is affecting the ability to log into Automatiq Products (Sync, UpTick, DataIQ, Lysted). We are following their incident https://status.auth0.com/incidents/6cv20z0sj11k and will post any updates to our status page as well.
- identified Mar 25, 2025, 06:33 PM UTC
From Auth-0: Impacted users may experience 5xx or 4xx error codes when attempting to log in. We have identified the root cause of the issue and are working to mitigate the impact. We will provide another update within the next 30 minutes.
- monitoring Mar 25, 2025, 07:10 PM UTC
Auth-0 has implemented a fix and we're seeing successful login attempts now. We will update this page if any issues reappear.
- resolved Mar 25, 2025, 10:04 PM UTC
This incident has been resolved.