Automatiq Sync App incident

AXS Inventory Issues

Major Resolved View vendor source →

Automatiq Sync App experienced a major incident on March 28, 2025 affecting Distribution and Processing, lasting 3d 20h. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2025, 06:08 PM UTC
Resolved
Apr 01, 2025, 02:40 PM UTC
Duration
3d 20h
Detected by Pingoru
Mar 28, 2025, 06:08 PM UTC

Affected components

Distribution and Processing

Update timeline

  1. investigating Mar 28, 2025, 06:08 PM UTC

    Our team is actively investigating reports that inventory is being left as for sale on AXS Resale despite it being sold on other marketplaces and no longer available. Please check your near-term inventory to mitigate any issues, and we'll provide an update as soon as we have more information.

  2. identified Mar 28, 2025, 06:38 PM UTC

    The AXS team has identified an issue and is working on fixing it. We will update this status page as soon as we have more information.

  3. resolved Apr 01, 2025, 02:40 PM UTC

    The AXS team has made some updates for the previously reported errors with the AXS integration. The issues are now resolved. Please let our support team know if there are any outstanding errors.