Automatiq Sync App incident

Ticket Network marketplace API latency/errors

Minor Resolved View vendor source →

Automatiq Sync App experienced a minor incident on April 25, 2025 affecting Distribution and Processing, lasting 4h 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2025, 03:11 PM UTC
Resolved
Apr 25, 2025, 08:11 PM UTC
Duration
4h 59m
Detected by Pingoru
Apr 25, 2025, 03:11 PM UTC

Affected components

Distribution and Processing

Update timeline

  1. monitoring Apr 25, 2025, 03:11 PM UTC

    We have identified latency and an increased error rate with Ticket Network marketplace APIs, especially around order actions (Confirm, Deliver, etc). Their team is aware of this and is investigating the issue.

  2. resolved Apr 25, 2025, 08:11 PM UTC

    The TicketNetwork issues have been resolved. Please reach out to our Support team if you see any outstanding issues so we can investigate.