Automatiq Sync App experienced a minor incident on April 30, 2025 affecting Distribution and Processing, lasting 10h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 30, 2025, 06:01 PM UTC
We have identified an issue with AXS orders not being sent from AXS to Sync and are working with their team to resolve the issue. We've identified that the issue began at approximately 10AM Eastern. Currently, orders received after that time will need to be manually invoiced.
- resolved May 01, 2025, 11:17 AM UTC
AXS identified the issue causing Resale orders from not sending notification to Sync and has backfilled all webhook notifications so Sync can attempt to process all orders from the time those stopped approximately 10AM Eastern. All new orders from AXS Resale should also now be processed in a timely manner.