Automatiq Sync App experienced a minor incident on May 29, 2025 affecting Sync Application UI and Distribution and Processing, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Sync Application UIDistribution and Processing
Update timeline
- identified May 29, 2025, 08:11 PM UTC
We’ve identified that Skybox APIs are currently experiencing issues that would impact all activity with their POS including but not limited to PO creation, inventory syncing/distribution, and order processing for Sync and B2B Orders. We’ve notified their team so they can actively investigate, and we’ll provide updates as soon as we have more information.
- identified May 29, 2025, 08:15 PM UTC
The Vividseats team is continuing to work on a fix for this issue.
- resolved May 29, 2025, 08:56 PM UTC
The vividseats team has fixed the issue on their side. The functionality has been restored.