Automatiq Sync App incident

AXS recurring Service issues

Minor Resolved View vendor source →

Automatiq Sync App experienced a minor incident on May 30, 2025 affecting Distribution and Processing and Transfers, Crawls. Transferless Delivery & Mobile QR Creation, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
May 30, 2025, 02:09 PM UTC
Resolved
May 31, 2025, 03:47 PM UTC
Duration
1d 1h
Detected by Pingoru
May 30, 2025, 02:09 PM UTC

Affected components

Distribution and ProcessingTransfers, Crawls. Transferless Delivery & Mobile QR Creation

Update timeline

  1. identified May 30, 2025, 02:09 PM UTC

    We've identified a recurring issue with AXS transfers failing due to "Service Unavailable" errors on their API, and are working with them to reach a resolution.

  2. resolved May 31, 2025, 03:47 PM UTC

    The AXS team has worked around this issue and confirmed as resolved. AXS transfers and order processing should be back to normal.