Autodesk experienced a minor incident on July 21, 2026 affecting APS - Model Derivative, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2026, 11:20 PM UTC
We are investigating an issue where customers are experiencing latency while loading models in APS Model Derivative. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- identified Jul 22, 2026, 12:16 AM UTC
We have identified the cause of the issue where customers are experiencing latency while loading models in APS Model Derivative in Australia. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Jul 22, 2026, 12:48 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.