Revit Cloud Worksharing / Cloud Models

Update timeline

1. investigating May 27, 2026, 04:46 AM UTC

   We are investigating an issue where customers are unable to publish models in the Revit Cloud Worksharing / Cloud Models in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved May 27, 2026, 05:42 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

3. postmortem Jun 02, 2026, 09:23 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC144048 **Incident Date:** May 26, 2026 ‌‌ **Summary** On May 26, 2026, between 9:20 PM PDT and 10:30 PM PDT, Autodesk customers in the US region were unable to publish Revit Cloud Models to Forma Data Management. ‌ **Impacted Services** * Revit Cloud Models in the US region ‌ **Root Cause** * A recently enabled configuration change caused the service to perform more internal processing than expected during certain publish-related requests. * This additional processing created a surge of internal requests that exceeded service capacity limits, causing the service to become unavailable. * Because the affected component supports the Revit publish workflow, customers in the US region were unable to publish Revit Cloud Models. * We restored the service by disabling the recently enabled configuration change and reverting the service to a previously stable version. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Modifying the service to avoid performing repetitive internal configuration checks during high-volume operations, reducing unnecessary processing and improving overall service stability. * Improving the service’s ability to handle periods of increased demand by optimizing resource allocation and capacity management. ‌ Thank you for your patience and understanding.