Autodesk experienced a minor incident on April 22, 2026 affecting Autodesk Assistant, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 22, 2026, 06:33 PM UTC
We are investigating reports where customers are unable to maintain active chat sessions, as conversations are getting disconnected when the Autodesk Assistant window is minimized. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Apr 22, 2026, 07:02 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
- postmortem May 21, 2026, 06:57 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** # COE-INC141329 **Incident Date:** April 22, 2026 **Summary** On April 22, 2026, at 10:50 AM PDT and until 11:55 AM PDT, Autodesk experienced an issue affecting Live Agent chat sessions in Autodesk Assistant in Autodesk account. During this time, customers could start a chat, but after refreshing the page or minimizing or toggling the Assistant window, they were not reconnected to the same agent. **Impacted Services** * Autodesk Assistant in Autodesk account. **Root Cause** * A configuration in the Autodesk Assistant experience for Autodesk account did not restore the existing Live Agent session after a page refresh or after the Assistant window was minimized or reopened. This caused some chat conversations to disconnect and required customers to re-engage support. * Autodesk mitigated the issue by disabling the affected configuration. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Enhancements to QA validations for Live Agent in Autodesk Assistant * Improvements to rollout controls, release checklist validation, and configuration rollback readiness for Autodesk Assistant. Thank you for your patience and understanding.