FPTR

Update timeline

1. investigating Apr 01, 2026, 12:04 AM UTC

   We are investigating reports of customers experiencing errors when attempting to authenticate apps using application session launcher in FPTR. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Apr 01, 2026, 01:00 AM UTC

   We are continuing to investigate reports of customers experiencing errors when attempting to authenticate apps using application session launcher in FPTR. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Apr 01, 2026, 01:13 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

4. postmortem Apr 03, 2026, 12:22 AM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** COE-INC139522 **Incident Date:** March 31, 2026 ‌ **Summary** On March 31, 2026, between 07:53 AM PDT and 06:05 PM PDT, Autodesk experienced an issue that impacted customers using Flow Production Tracking \(FPTR\) Application Session Launcher. Customers encountered intermittent authentication failures when attempting to log in after logout, restart, or cache clear. ‌ **Impacted Services** * Flow Production Tracking \(FPTR\) – Application Session Launcher. ‌ **Root Cause** * A recent production deployment resulted in two versions of the application running concurrently, which caused conflicts in user session handling during authentication. * As a result, some users were unable to successfully re-authenticate and encountered intermittent login errors. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to help prevent similar issues in the future. These include the following: * Improving deployment validation to ensure application updates are applied consistently and do not result in conflicting versions. * Enhancing monitoring and alerting to detect authentication issues earlier and reduce impact duration. * Updating internal processes and tools to improve reliability of deployments and reduce the risk of similar issues recurring. ‌ Thank you for your patience and understanding.