Autodesk experienced a minor incident on April 16, 2026 affecting Autodesk Online Store, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2026, 04:19 PM UTC
We are investigating an issue where customers are experiencing order declines for NBE Pay by Invoice (new payer setup) in Autodesk Online Store in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Apr 16, 2026, 05:15 PM UTC
We are continuing to investigate an issue where customers are experiencing order declines for NBE Pay by Invoice (new payer setup) in Autodesk Online Store in the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Apr 16, 2026, 06:17 PM UTC
We are continuing to investigate an issue where customers are experiencing order declines for NBE Pay by Invoice (new payer setup) in Autodesk Online Store in the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Apr 16, 2026, 07:18 PM UTC
We are continuing to investigate an issue where customers are experiencing order declines for NBE Pay by Invoice (new payer setup) in Autodesk Online Store in the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Apr 16, 2026, 07:36 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.