Autodesk incident

Autodesk Assistant

Minor Resolved View vendor source →

Autodesk experienced a minor incident on April 16, 2026 affecting Autodesk Assistant, lasting 6h 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 08:14 PM UTC
Resolved
Apr 17, 2026, 02:19 AM UTC
Duration
6h 4m
Detected by Pingoru
Apr 16, 2026, 08:14 PM UTC

Affected components

Autodesk Assistant

Update timeline

  1. investigating Apr 16, 2026, 08:14 PM UTC

    We are investigating an issue where customers are intermittently unable to chat or receive responses while using Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

  2. investigating Apr 16, 2026, 09:15 PM UTC

    We are continuing to investigate an issue where customers are intermittently unable to chat or receive responses while using Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.

  3. identified Apr 16, 2026, 10:17 PM UTC

    We have identified the cause of the issue where customers are intermittently unable to chat or receive responses while using Autodesk Assistant. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

  4. identified Apr 16, 2026, 11:15 PM UTC

    We are continuing to work on resolving this issue where customers are intermittently unable to chat or receive responses while using Autodesk Assistant as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

  5. identified Apr 17, 2026, 12:16 AM UTC

    We are continuing to work on resolving this issue where customers are intermittently unable to chat or receive responses while using Autodesk Assistant as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

  6. identified Apr 17, 2026, 01:20 AM UTC

    We are continuing to work on resolving this issue where customers are intermittently unable to chat or receive responses while using Autodesk Assistant as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

  7. resolved Apr 17, 2026, 02:19 AM UTC

    The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.