Affected components
Update timeline
- investigating Apr 16, 2026, 08:14 PM UTC
We are investigating an issue where customers are intermittently unable to chat or receive responses while using Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Apr 16, 2026, 09:15 PM UTC
We are continuing to investigate an issue where customers are intermittently unable to chat or receive responses while using Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Apr 16, 2026, 10:17 PM UTC
We have identified the cause of the issue where customers are intermittently unable to chat or receive responses while using Autodesk Assistant. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Apr 16, 2026, 11:15 PM UTC
We are continuing to work on resolving this issue where customers are intermittently unable to chat or receive responses while using Autodesk Assistant as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Apr 17, 2026, 12:16 AM UTC
We are continuing to work on resolving this issue where customers are intermittently unable to chat or receive responses while using Autodesk Assistant as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Apr 17, 2026, 01:20 AM UTC
We are continuing to work on resolving this issue where customers are intermittently unable to chat or receive responses while using Autodesk Assistant as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Apr 17, 2026, 02:19 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
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