Autodesk incident

FPTR

Minor Resolved View vendor source →
Started
Apr 17, 2026, 04:16 PM UTC
Resolved
Apr 17, 2026, 04:35 PM UTC
Duration
18m
Detected by Pingoru
Apr 17, 2026, 04:16 PM UTC

Affected components

FPTR

Update timeline

  1. investigating Apr 17, 2026, 04:16 PM UTC

    We are investigating reports of customers experiencing an issue where they are unable to play media in Creative Review when it is set as the default player in FPTR. As workaround, customers has to disable Creative Review as the default player or use another player. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

  2. resolved Apr 17, 2026, 04:35 PM UTC

    The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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