Flow Platform GraphQL API

Update timeline

1. investigating Apr 17, 2026, 03:41 PM UTC

   We are investigating an issue where new customers are unable to link the FPT (Flow Production Tracking) site to the Flow Platform GraphQL API in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. identified Apr 17, 2026, 04:40 PM UTC

   We have identified the cause of the issue where new customers are unable to link the FPT (Flow Production Tracking) site to the Flow Platform GraphQL API in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

3. identified Apr 17, 2026, 05:41 PM UTC

   We are continuing to work on resolving this issue where new customers are unable to link the FPT (Flow Production Tracking) site to the Flow Platform GraphQL API in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

4. identified Apr 17, 2026, 06:41 PM UTC

   We are continuing to work on resolving this issue where new customers are unable to link the FPT (Flow Production Tracking) site to the Flow Platform GraphQL API in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

5. identified Apr 17, 2026, 07:41 PM UTC

   We are continuing to work on resolving this issue where new customers are unable to link the FPT (Flow Production Tracking) site to the Flow Platform GraphQL API in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

6. identified Apr 17, 2026, 08:40 PM UTC

   We are continuing to work on resolving this issue where new customers are unable to link the FPT (Flow Production Tracking) site to the Flow Platform GraphQL API in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

7. identified Apr 17, 2026, 10:06 PM UTC

   We are continuing to work on resolving this issue where new customers are unable to link the FPT (Flow Production Tracking) site to the Flow Platform GraphQL API in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

8. identified Apr 17, 2026, 11:15 PM UTC

   We are continuing to work on resolving this issue where new customers are unable to link the FPT (Flow Production Tracking) site to the Flow Platform GraphQL API in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

9. identified Apr 18, 2026, 12:11 AM UTC

   We are continuing to work on resolving this issue where new customers are unable to link the FPT (Flow Production Tracking) site to the Flow Platform GraphQL API in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

10. resolved Apr 18, 2026, 12:31 AM UTC

    The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

11. postmortem Apr 23, 2026, 04:45 PM UTC

    **AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc140898-me-data **Incident Date:** April 17, 2026 ‌ **Summary** On April 17, 2026, between 8:19 AM PDT and 4:40 PM PDT, Autodesk experienced a service disruption affecting new customers creating and linking Flow Production Tracking \(FPT\) sites to the Flow Platform GraphQL API. Customers encountered failures during account creation, project setup, and role provisioning, preventing successful onboarding and use of Connected Workflows and GraphQL API functionality. The issue primarily impacted new customer onboarding in supported regions using Flow Platform GraphQL API and Flow Production Tracking \(FPT\). Existing customers and previously provisioned accounts were not affected. ‌ **Impacted Services** * Flow Platform GraphQL API * Flow Production Tracking \(FPT\) ‌ **Root Cause** * During onboarding, some newly created customer accounts were assigned an incorrect service configuration, which prevented successful role provisioning and site setup in Flow Production Tracking \(FPT\). * Autodesk identified the configuration issue, corrected the provisioning logic, and deployed the fix. Final validation confirmed that new customer onboarding was functioning normally. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Additional validation and logging to account creation and activation flows to improve issue detection and troubleshooting. * Improved monitoring and service visibility so similar onboarding issues can be detected and investigated more quickly. * Strengthened testing and validation processes to better identify provisioning issues before release. ‌ Thank you for your patience and understanding.