Autobooks.co incident

Transaction Processing

Resolved after 7 hours 32 minutes, affecting API, on December 10, 2020.

resolved Dec 10, 2020, 08:35 AM UTC

After further monitoring, we have confirmed the intermittent transaction processing issue no longer persists.

Started
Dec 10, 2020, 01:02 AM UTC
Resolved
Dec 10, 2020, 08:35 AM UTC
Duration
7h 32m
Detected by Pingoru
Dec 10, 2020, 01:02 AM UTC

Affected components

API

Update timeline

  1. investigating Dec 10, 2020, 01:02 AM UTC

    We are currently investigating intermittent issues with transaction processing.

  2. investigating Dec 10, 2020, 01:30 AM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 10, 2020, 02:22 AM UTC

    We are continuing to investigate this issue.

  4. investigating Dec 10, 2020, 03:16 AM UTC

    No additional transaction processing errors have occurred since 9:07 PM EST. We are continuing to investigate and monitor this issue.

  5. investigating Dec 10, 2020, 04:24 AM UTC

    No additional errors have occurred since last update. We are continuing to monitor this issue.

  6. investigating Dec 10, 2020, 05:48 AM UTC

    We are continuing to monitor and investigate this issue. We will continue to provide updates as they become available.

  7. investigating Dec 10, 2020, 08:00 AM UTC

    There have been no transaction processing errors since yesterday, 12/9 at 9:07 PM EST. We are continuing to investigate the root cause of this issue.

  8. resolved Dec 10, 2020, 08:35 AM UTC

    After further monitoring, we have confirmed the intermittent transaction processing issue no longer persists.

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