Resolved after 34 minutes, affecting Web App, on August 4, 2021.
This incident has now been resolved by our credit card provider. Our teams have completed monitoring and have confirmed the last credit card payment error occurred at 10:33 AM EST.
Affected components
Update timeline
- investigating Aug 04, 2021, 02:39 PM UTC
We have identified an issue with our credit card provider which is resulting in intermittent payment errors in the Autobooks application. As a result, users may receive an error when attempting to submit an credit card payment at this time. We are actively working with our credit card provider until this incident is resolved.
- monitoring Aug 04, 2021, 02:56 PM UTC
A fix has been implemented by our credit card provider. We will continue to actively monitor our logs to ensure no further errors occur.
- resolved Aug 04, 2021, 03:13 PM UTC
This incident has now been resolved by our credit card provider. Our teams have completed monitoring and have confirmed the last credit card payment error occurred at 10:33 AM EST.
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