Resolved after 21 hours 3 minutes, affecting Web App, on September 14, 2021.
After additional monitoring, we've confirmed this incident with our partner has been fully resolved.
Affected components
Update timeline
- investigating Sep 14, 2021, 10:01 PM UTC
We have identified an issue with our credit card provider which is resulting in intermittent payment errors in the Autobooks application. As a result, users may receive an error when attempting to submit an credit card payment at this time. We are actively working with our credit card provider until this incident is resolved.
- investigating Sep 14, 2021, 11:07 PM UTC
We are continuing to investigate this issue and will provide an update within the next hour.
- investigating Sep 15, 2021, 12:02 AM UTC
We are continuing to investigate this issue with our provider and will provide an update within the next hour.
- investigating Sep 15, 2021, 01:03 AM UTC
We are continuing to investigate this issue with our provider and will provide further updates as they become available.
- investigating Sep 15, 2021, 03:10 AM UTC
We are continuing to investigate this issue with our provider and will provide further updates as they become available.
- identified Sep 15, 2021, 04:43 AM UTC
The root cause has been identified by our partner. We are actively working with this partner until payment processing errors have been fully resolved.
- monitoring Sep 15, 2021, 06:06 PM UTC
A fix has been implemented by our partner. We will continue to actively monitor our logs to ensure no further errors occur.
- resolved Sep 15, 2021, 07:04 PM UTC
After additional monitoring, we've confirmed this incident with our partner has been fully resolved.
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