Resolved after 14 hours 59 minutes, affecting Web App, on January 25, 2023.
We have identified the root cause of the intermittent payment failures and applied a fix. We will continue to actively monitor our logs to ensure no further payment errors occur.
Affected components
Update timeline
- investigating Jan 25, 2023, 01:32 PM UTC
We have identified an issue with our credit card provider which is resulting in intermittent payment errors in the Autobooks application. As a result, users may receive an error when attempting to submit a credit card payment at this time. We are actively working with our credit card provider until this incident is resolved.
- investigating Jan 25, 2023, 02:57 PM UTC
We are continuing to investigate this issue and will provide an update within the next hour.
- investigating Jan 25, 2023, 03:49 PM UTC
We are continuing to investigate this issue.
- investigating Jan 25, 2023, 07:06 PM UTC
The Autobooks Team continues to investigate the root cause of the intermittent payment failures.
- monitoring Jan 26, 2023, 03:23 AM UTC
We have identified the root cause of the intermittent payment failures and applied a fix. We will continue to actively monitor our logs to ensure no further payment errors occur.
- resolved Jan 26, 2023, 04:32 AM UTC
We have completed monitoring and confirmed no further errors have been logged.
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