Resolved after 14 hours 25 minutes, affecting Web App, on February 15, 2023.
We have not seen any errors with payment processing since our ACH provider indicated the issue is resolved.
Affected components
Update timeline
- investigating Feb 15, 2023, 12:10 AM UTC
We have identified an issue with our ACH provider which is resulting in payment errors in the Autobooks application. As a result, users may receive an error when attempting to submit an ACH payment at this time. We are actively working with our ACH provider until this incident is resolved.
- investigating Feb 15, 2023, 02:16 AM UTC
We are continuing to work with our provider to restore ACH payment processing capabilities. Thank you for your patience.
- monitoring Feb 15, 2023, 03:22 AM UTC
Our ACH provider has implemented a fix for their systems and we're now seeing payments process successfully. We'll continue to monitor this situation to ensure everything is back up and running correctly. We apologize for any inconvenience this has caused you or your customers.
- resolved Feb 15, 2023, 02:35 PM UTC
We have not seen any errors with payment processing since our ACH provider indicated the issue is resolved.
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