Autobooks.co incident
Customers may encounter issues using Portal Pay, Account to Account, and Person to Person apps
Resolved after 2 days 21 hours, affecting Portal Pay and Account to Account Transfers and 1 more, on July 15, 2025.
A fix has been implemented and we are continuing to monitor.
Affected components
Update timeline
- investigating Jul 15, 2025, 02:44 PM UTC
Some users may encounter issues using the Portal Pay, Person to Person, or Account to Account apps. Our team is investigating and will provide additional details as they become available.
- identified Jul 15, 2025, 08:35 PM UTC
We continue to see intermittent issues affecting users and are continuing to investigate. Transactions created using Portal Pay, Person to Person, and Account to Account will process successfully and confirmation emails are being delivered, but users may not see a success message immediately in the application.
- identified Jul 16, 2025, 06:20 PM UTC
We are continuing to work on resolving the issue. Transactions created using Portal Pay, Person to Person, and Account to Account will process successfully and confirmation emails are being delivered, but users may not see a success message immediately in the application.
- monitoring Jul 17, 2025, 02:01 PM UTC
A fix has been implemented and we are continuing to monitor.
- resolved Jul 18, 2025, 12:11 PM UTC
This incident has been resolved.
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