Authorize.Net experienced a minor incident on September 23, 2024 affecting Authorize.net API, lasting 2h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2024, 02:29 PM UTC
Authorize.net is aware of a service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.
- identified Sep 23, 2024, 03:12 PM UTC
We have identified the issue affecting the performance of some Merchants API connectivity We appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience issues with API connectivity. Reported Start Time: 23 September 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC19127610
- monitoring Sep 23, 2024, 03:33 PM UTC
A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use API connectivity as normal. Reported End Time: 23 September 2024 15:18 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC19127610
- resolved Sep 23, 2024, 05:22 PM UTC
The API service disruption has been fully resolved. Impact: Customers are now able to use API connectivity as normal. Reported End Time: 22 September 2024 01:31 GMT Reported End Time: 23 September 2024 15:18 GMT Next Update: No further updates as issue is resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC19127610
- postmortem Sep 24, 2024, 10:40 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-07333)