Ask ANET Service Disruption

Update timeline

1. investigating Apr 20, 2026, 07:34 AM UTC

   Authorize.net is aware of an issue that is currently affecting the Ask ANET tool for Merchant Interface. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with the Ask ANET for Merchant Interface. Reported Start Time: 18 April 2026 08:19 GMT Next Update: When Current Status Changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC25119313

2. identified Apr 20, 2026, 08:36 AM UTC

   Authorize.net continues to work urgently to resolve the issue that is currently affecting the Ask ANET tool for Merchant Interface. Impact: Users may experience issues with the Ask ANET for Merchant Interface. Reported Start Time: 18 April 2026 08:19 GMT Next Update: When Current Status Changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC25119313

3. identified Apr 20, 2026, 10:16 AM UTC

   Authorize.net remains working urgently to resolve the issue that is currently affecting the Ask ANET tool for Merchant Interface. Impact: Users may experience issues with the Ask ANET for Merchant Interface. Reported Start Time: 17 April 2026. 22:19 GMT Next Update: When Current Status Changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC25119313

4. identified Apr 20, 2026, 09:25 PM UTC

   Authorize.net teams continue with their efforts to resolve the issue that is currently affecting the Ask ANET tool for Merchant Interface. Impact: Users may experience issues with the Ask ANET for Merchant Interface. Reported Start Time: 17 April 2026. 22:19 GMT Next Update: When Current Status Changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC25119313

5. resolved Apr 21, 2026, 05:14 AM UTC

   The issue affecting the Ask ANET tool for Merchant Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 17 April 2026. 22:19 GMT Reported End Time: 21 April 2026. 00:58 GMT Impact: Customers are now able to use Ask ANET for Merchant Interface as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC25119313

6. postmortem Apr 24, 2026, 01:55 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [here](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-10557)