Authorize.Net experienced a notice incident on July 24, 2024 affecting Access/Login - Merchant Interface/Portal and Access/Login - Partner Interface/Portal, lasting 7h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 24, 2024, 02:58 PM UTC
Authorize.net are aware of intermittent processing errors on the Heartland processor connection. This disruption has been mitigated and we are no longer seeing errors, however we are continuing to investigate Reported Start Time: 24 July 2024 06:52 GMT Reported End Time: 24 July 2024 13:39 GMT Impact: This may have impacted some Visa cardholders' ability to make payments.
- resolved Jul 24, 2024, 10:27 PM UTC
The issue regarding intermittent processing errors on the Heartland processor connection has now been fully resolved. Reported Start Time: 24 July 2024 06:52 GMT Reported End Time: 24 July 2024 13:39 GMT Impact: Customers are now able to use the Heartland processor connection as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC18765082