Authorize.Net experienced a minor incident on July 30, 2024 affecting Heartland Payment Systems, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2024, 03:14 PM UTC
Authorize.net is aware of a service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.
- investigating Jul 30, 2024, 03:19 PM UTC
We are currently investigating an issue impacting transaction processing for merchants on the Heartland processor connection. We are investigating this with Heartland and will provide updates as soon as possible. We apologize for any inconvenience this may be causing.
- investigating Jul 30, 2024, 03:51 PM UTC
Authorize.net continues to investigate the issue that is impacting transaction processing for merchants on the Heartland processor connection. We are investigating with the processor and will provide updates as soon as possible. We apologize for any inconvenience this may be causing. Impact: Users may experience issues with processing transactions over the Heartland connection. Reported Start Time: 30 July 2024 14:48 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC18802996
- monitoring Jul 30, 2024, 03:58 PM UTC
A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: Users may have experienced issues with processing transactions over the Heartland connection. Reported Start Time: 30 July 2024 14:48 GMT Reported End Time: 30 July 2024 15:49 GMT Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC18802996
- resolved Jul 30, 2024, 05:02 PM UTC
The issue affecting the transaction processing for merchants on the Heartland processor connection has now been fully resolved. Reported Start Time: 30 July 2024 14:48 GMT Reported End Time: 30 July 2024 15:49 GMT Impact: Customers are now able to use [Insert Product/Service/Site Impacted] as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC18802996