Authorize.Net incident
First Data Processing Service Disruption
Authorize.Net experienced a notice incident on September 12, 2024 affecting First Data Nashville and First Data Omaha, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 12, 2024, 01:22 PM UTC
Authorize.net is aware of an issue that is currently affecting merchants processing on First Data Nashville and First Data Omaha processor connections. We are working with the processor urgently to resolve the issue. Impact: Users may experience issues with transaction processing Reported Start Time: 4:33am PT Next Update: 60 mins We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC19061238
- monitoring Sep 12, 2024, 01:43 PM UTC
A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Merchant and Partner Interface as expected. Reported Start Time: 12 September 2024 11:03 GMT Reported End Time: 12 September 2024 13:20 GMT Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC19061238
- monitoring Sep 12, 2024, 03:16 PM UTC
The issue affecting Authorize.net affecting merchants processing on First Data Nashville and First Data Omaha processor connections is now mitigated. Impact: Users may have experienced issues with transaction processing Reported Start Time: 12 September 2024 11:03 GMT Reported End Time: 12 September 2024 13:20 GMT Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC19061238
- resolved Sep 12, 2024, 04:58 PM UTC
The issue affecting merchants processing on First Data Nashville and First Data Omaha processor connections has been resolved. Impact: Transaction processing has resumed as normal. Reported Start Time: 12 September 2024 11:03 GMT Reported End Time: 12 September 2024 13:20 GMT Next Update: No further updates. Please do not hesitate to contact Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC19061238