Authorize.Net experienced a minor incident on September 24, 2024 affecting Support Center, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2024, 01:48 PM UTC
Authorize.net is aware of an issue that is currently affecting some functionalities of our Support Center. We are investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues when trying to use some features in Support Center. This may be impacting the raising and tracking of support tickets Reported Start Time: 24 September 2024 11:45 GMT Next Update: As status changes Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC19134400
- monitoring Sep 24, 2024, 02:51 PM UTC
A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Support Center as expected. Reported Start Time: 24 September 2024 11:45 GMT Reported End Time: 24 September 2024 14:40 GMT Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC19134400
- resolved Sep 24, 2024, 04:01 PM UTC
The issue has been fully resolved. Impact: Customers are now able to use the Support Center as expected. Reported Start Time: 24 September 2024 11:45 GMT Reported End Time: 24 September 2024 14:40 GMT Next Update: No further updates as the issue is resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC19134400
- postmortem Oct 10, 2024, 10:20 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following [Link.](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-07421)