Authorize.Net experienced a minor incident on October 29, 2024 affecting OAuth, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2024, 09:36 PM UTC
Authorize.net is aware of an issue that is currently affecting the oAuth service used to authenticate their Application Interface (API) requests to Authorize.net. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using the oAuth service to authenticate their API requests to Authorize.net may be experiencing issues. Reported Start Time: 10:00 GMT 29 October 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC19372499
- identified Oct 29, 2024, 10:18 PM UTC
Authorize.net has identified the cause of the issue that is currently affecting the oAuth service used to authenticate their Application Interface (API) requests to Authorize.net. We are working urgently to mitigate the issue and we appreciate your patience. Impact: Merchants using the oAuth service to authenticate their API requests to Authorize.net may be experiencing issues. Reported Start Time: 10:00 GMT 29 October 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC19372499
- resolved Oct 29, 2024, 10:26 PM UTC
Authorize.net has implemented a fix to resolve the issue that was affecting the oAuth service used to authenticate Application Interface (API) requests to Authorize.net. Impact: Merchants that use the oAuth service to authenticate their API requests to Authorize.net can now use the service as expected. Reported Start Time: 10:00 GMT 29 October 2024 Reported End Time: 18:16 GMT 29 October 2024 Next Update: No further updates as the issue is resolved. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC19372499
- postmortem Oct 31, 2024, 10:07 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-07505)