Authorize.Net incident
API Service Interruption Using oAuth Service
Authorize.Net experienced a minor incident on October 30, 2024 affecting Access/Login - Merchant Interface/Portal and Access/Login - Partner Interface/Portal, lasting 21h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 30, 2024, 09:15 PM UTC
Authorize.net is aware of an issue that is currently affecting the the oAuth service used to authenticate their Application Interface (API) requests to Authorize.net. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using the oAuth service to authentication their API requests to Authorize.net. Reported Start Time:19:48 GMT on 30 October 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: tbd
- identified Oct 30, 2024, 10:14 PM UTC
Authorize.net has identified the cause of the issue that is currently affecting the oAuth service used to authenticate their Application Interface (API) requests to Authorize.net. We appreciate your patience as we work urgently to implement a mitigation. Impact: Merchants using the oAuth service to authenticate their API requests to Authorize.net may be experiencing issues. Reported Start Time: 19:48 GMT on 30 October 2024 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: tbd
- monitoring Oct 30, 2024, 11:39 PM UTC
Authorize.net has implemented a fix to mitigate the issue that was affecting the oAuth service used to authenticate Application Interface (API) requests to Authorize.net. We are continuing to monitor closely to ensure the issue has been fully resolved. Impact: The issue has been mitigated and Merchants that use the oAuth service to authenticate their API requests to Authorize.net can now use the service as expected. Reported Start Time: 19:48 GMT on 30 October 2024 Reported End Time: 22:30 GMT on 30 October 2024 Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: tbd
- resolved Oct 31, 2024, 06:49 PM UTC
The issue affecting the oAuth service used to authenticate their Application Interface (API) requests to Authorize.net has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 19:48 GMT on 30 October 2024 Reported End Time: 22:30 GMT on 30 October 2024 Impact: Customers are now able to use [Insert Product/Service/Site Impacted] as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC19372499
- postmortem Oct 31, 2024, 10:06 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-07505)