Authorize.Net experienced a minor incident on November 26, 2024 affecting Support Center, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 26, 2024, 12:10 AM UTC
Authorize.net is aware of an issue that is currently affecting some functionalities of our Support Center. We are investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues when trying to use access and utilize some features in Support Center. This may be impacting the raising and tracking of support tickets Reported Start Time: 25 November 2024 Next Update: Within 60mins Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC19543530
- identified Nov 26, 2024, 12:42 AM UTC
We have identified the issue affecting some functionalities of our Support Center. We appreciate your patience as we work urgently to implement a mitigation. Impact: Users may be experiencing issues when trying to use some features in Support Center. This may be impacting the raising and tracking of support tickets Reported Start Time: 25 November 2024 Next Update: Within 60mins Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC19543530
- identified Nov 26, 2024, 01:40 AM UTC
We continue to implement a fix to mitigate the identified issue. We appreciate your patience. Impact: Users may be experiencing issues when trying to use some features in Support Center. This may be impacting the raising and tracking of support tickets Reported Start Time: 19:40 GMT on 25 November 2024 Next Update: When status changes or new information is available Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC19543530
- monitoring Nov 26, 2024, 02:02 AM UTC
A fix has been implemented and we are monitoring closely to ensure the issue is resolved. We appreciate your patience. Impact: The issue has been mitigated, and users are now able to use the features in Support Center as expected. Reported Start Time: 19:40 GMT on 25 November 2024 Reported End Time: 01:58 on 26 November 2024 Next Update: When status changes Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC19543530
- resolved Nov 26, 2024, 02:59 AM UTC
The issue affecting some functionalities of our Support Center has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Impact: Customers are now able to use our Support Center as normal. Reported Start Time: 19:40 GMT on 25 November 2024 Reported End Time: 01:58 on 26 November 2024 Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC19543530
- postmortem Nov 27, 2024, 04:32 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-07564)