Merchant Interface Password Reset Disruption

Update timeline

1. investigating Jan 30, 2025, 09:41 PM UTC

   Authorize.net is aware of an issue that is currently affecting the ability to reset passwords on Authorize.net Merchant Interface. We are investigating the cause and working urgently to resolve the issue. Impact: Users will see "We encountered an error. Please try again. If this error continues, contact Merchant Support" Start: 16:00 GMT 30 January 2025 Next Update: The next update will be sent as soon as further information becomes available or system changes occur. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident: INC19894625

2. monitoring Jan 30, 2025, 10:40 PM UTC

   A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use the password reset for the Merchant and Partner interface as expected. Reported Start Time:16:00 GMT 30 January 2025 Reported End Time:22:35 GMT 30 January 2025 Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC19894625

3. resolved Jan 31, 2025, 04:59 PM UTC

   The issue affecting the Merchant and Partner Interface password reset has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:16:00 GMT 30 January 2025 Reported End Time:22:35 GMT 30 January 2025 Impact: Customers are now able to use the Merchant and Partner Interface as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC19894625