Authorize.Net experienced a major incident on March 3, 2025 affecting Reports - Merchant Interface/Portal, lasting 4h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2025, 05:26 PM UTC
Authorize.net is aware of an issue that is currently affecting the account users from receiving Merchant Transaction Receipts. We are investigating the cause and working urgently to resolve the issue. Start Time: ~23:30 GMT on 28 February 2025 Next Update: The next update will be sent as soon as further information becomes available or system changes occur. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC20129560
- resolved Mar 03, 2025, 09:28 PM UTC
The issue affecting the account users from receiving Merchant Transaction Receipts has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: ~23:30 GMT on 28 February 2025 Reported End Time: 19:29 GMT on 3 March 2025 Impact: Account users are now receiving the Merchant Transaction Receipts as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC20129560
- postmortem Mar 06, 2025, 06:23 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-07983)