Authorize.Net experienced a notice incident on May 9, 2025 affecting AIB Merchant Services (AIBMS) and American Express Direct and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 09, 2025, 02:44 PM UTC
Authorize.net was aware of an issue that may have impacted transaction processing for merchants. This issue is currently mitigated, and we are working urgently to confirm the issue is fully resolved. Impact: Users may have experienced issues with processing transactions. Reported Start Time: 9 May 2025 12:02 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC20726459
- resolved May 09, 2025, 03:38 PM UTC
The issue affecting the transaction processing for merchants has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Impact: Customers are now able to process transactions normally. Reported Start Time: 9 May 2025 12:02 GMT Reported End Time: 9 May 2025 12:13 GMT Next Update: No further updates, issue resolved. We regret any inconvenience this may cause for our customers. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC20726459
- postmortem May 09, 2025, 09:45 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link, [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-08346)