Authorize.Net incident
TSYS Acquiring Solutions Settlement/Batching Disruption
Authorize.Net experienced a minor incident on June 3, 2025 affecting TSYS Acquiring Solutions, lasting 2h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2025, 10:01 AM UTC
Authorize.net is aware of an issue that is currently affecting settlement/batching for TSYS. We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience funding settlement issues. Reported Start Time: 3 June 2025 05:22 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: TBD
- investigating Jun 03, 2025, 10:52 AM UTC
Authorize.net continues to investigate the issue that is currently affecting settlement/batching for TSYS. Impact: Customers may experience funding settlement issues. Reported Start Time: 3 June 2025 05:22 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC20940324
- resolved Jun 03, 2025, 12:34 PM UTC
The issue affecting settlement/batching notification for TSYS has now been fully resolved. Authorize.net are conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 3 June 2025 05:22 GMT Reported End Time: 3 June 2025 12:18 GMT Impact: The issue impacting settlement funding email notifications has been fully resolved. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC20940324
- postmortem Jun 05, 2025, 06:45 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-08440)