Authorize.Net experienced a minor incident on June 3, 2025 affecting Access/Login - Merchant Interface/Portal, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2025, 08:45 PM UTC
Authorize.net is aware of an issue that is currently affecting the activation process for Merchant Interface. We are investigating the cause and working urgently to resolve the issue. Impact: New merchants may be experiencing issues activating their account. Reported Start Time: 3 June 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC20946898
- investigating Jun 03, 2025, 09:54 PM UTC
Authorize.net is aware of an issue affecting the activation process for Merchant Interface. We appreciate your patience as we continue to work urgently to resolve the issue. Impact: New merchants may be experiencing issues activating their account. Reported Start Time: 3 June 2025 at 18:00 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC20946898
- monitoring Jun 04, 2025, 01:33 AM UTC
We have identified and fixed the issue affecting the account activation process and users who encountered issues while activating their account should now be able to activate their account without any issue. We continue to monitor the situation closely to ensure it is resolved. Impact: New merchants may have experienced issues activating their account. The issue has been mitigated. Reported Start Time: 30 May 2025 Reported End Time: 4 June 2025 at 01:10 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC20946898
- resolved Jun 04, 2025, 08:50 PM UTC
The issue that affected the activation process for Merchant Interface has now been resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 30 May 2025 Reported End Time: 4 June 2025 at 01:10 GMT Impact: New merchants are now able to activate their accounts for Merchant Interface as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC20946898
- postmortem Jun 05, 2025, 03:17 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-08442)