Resolved after 1 hour 1 minute, affecting Assessments and Feed Posts & Comments and 1 more, on October 21, 2020.
The fix we have deployed is confirmed to have solved the issue. Apologies again for the disruption.
Affected components
Update timeline
- investigating Oct 21, 2020, 01:22 PM UTC
We have received a load surge in Aula for Coventry (https://coventry.aula.education) which has caused application to not load temporarily. Initial triage suggested that the problem is related to the service that provides live updates for our users. We have temporarily turned this service off while we work on a long term solution. Impact: live updates on the platform may be delivered late or not at all. This includes new direct messages, posts, comments etc. However, refreshing the page will let users see new content. No data will be lost. Apologies for the inconvenience.
- identified Oct 21, 2020, 01:32 PM UTC
We have identified the cause of the problem. We are working towards a fix.
- monitoring Oct 21, 2020, 01:58 PM UTC
We have deployed a fix and are monitoring the service on Coventry. Coventry users should be able to receive live updates now (direct messages, posts, etc).
- resolved Oct 21, 2020, 02:24 PM UTC
The fix we have deployed is confirmed to have solved the issue. Apologies again for the disruption.
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