Aula Education incident
Turnitin similarity reports unavailable and slowness to submit due to external service incident
Resolved after 20 hours 44 minutes, affecting Assessments, on November 5, 2020.
Turnitin believe to have resolved the slowness when submitting assignments and are monitoring the situation as per their update on their status page https://turnitin.statuspage.io/incidents/zqvdy1h9924j.
Affected components
Update timeline
- investigating Nov 05, 2020, 11:11 AM UTC
The Turnitin service have announced an incident with their similarity report generation. This also affects the Aula Turnitin integration. This incident is outside Aula's control but we will monitor it closely and update this status page once we have confirmation that the problem has been resolved. You can also follow Turnitin's incident here https://turnitin.statuspage.io/incidents/zqvdy1h9924j.
- identified Nov 05, 2020, 11:13 AM UTC
Turnitin's incident status have changed to "identified".
- identified Nov 05, 2020, 02:18 PM UTC
.
- monitoring Nov 05, 2020, 02:31 PM UTC
Turnitin have just announced that they believe to have fixed the issue and are now monitoring their systems. You can also follow their updates here https://turnitin.statuspage.io/incidents/zqvdy1h9924j.
- monitoring Nov 05, 2020, 05:35 PM UTC
Turnitin are investigating a new incident on their platform that causes slowness when submitting work. Updates for that incident can be followed here https://turnitin.statuspage.io/incidents/qkcvq252d75q.
- monitoring Nov 05, 2020, 05:36 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 06, 2020, 07:55 AM UTC
Turnitin believe to have resolved the slowness when submitting assignments and are monitoring the situation as per their update on their status page https://turnitin.statuspage.io/incidents/zqvdy1h9924j.
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