Aula Education incident
Increased initial load time affecting some users
Resolved after 1 hour 55 minutes, affecting Feed Posts & Comments and Materials, on September 29, 2021.
On the 29.09.2021 the web application had increased initial load time affecting only some users depending on their location due to an outage of a third-party api that was used. The mobile application was not affected at all by the third party outage. The problem was identified quickly by the team when running some tests and after rapid investigation the team quickly identified the outage of the third-party api and found a fix for it. No data loss has occurred and the users were informed quickly about the problem regarding increased initial load time which was fixed and after 1 hour and 44 minutes on all the institutions and the application worked again normally.
Affected components
Update timeline
- investigating Sep 29, 2021, 10:41 AM UTC
We are investigating issue that increased initial load time due to third party outage.
- resolved Sep 29, 2021, 12:37 PM UTC
This incident has been resolved.
- postmortem Sep 30, 2021, 11:32 AM UTC
On the 29.09.2021 the web application had increased initial load time affecting only some users depending on their location due to an outage of a third-party api that was used. The mobile application was not affected at all by the third party outage. The problem was identified quickly by the team when running some tests and after rapid investigation the team quickly identified the outage of the third-party api and found a fix for it. No data loss has occurred and the users were informed quickly about the problem regarding increased initial load time which was fixed and after 1 hour and 44 minutes on all the institutions and the application worked again normally.
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