Aula Education incident
Delayed email notifications in Coventry environments
Resolved after 23 hours 37 minutes, affecting Notifications, on June 21, 2022.
We have been monitoring the email system throughout the day and are satisfied that it is now stable.
Affected components
Update timeline
- investigating Jun 21, 2022, 01:43 PM UTC
We are currently observing a higher amount of errors in our email delivery pipeline in Coventry and Coventry Group institutions. We are currently investigating the issue.
- investigating Jun 21, 2022, 02:22 PM UTC
The issue appears to be with one of Coventry's email servers. We are working with the relevant team to get to the root cause of the issue.
- monitoring Jun 21, 2022, 03:06 PM UTC
The email queue has now returned to normal. We will continue to monitor.
- monitoring Jun 21, 2022, 03:08 PM UTC
The issue appears to have been caused by throttling from a spam provider.
- monitoring Jun 21, 2022, 03:25 PM UTC
A small number of email notifications have failed to send again, reported to the Coventry IT team.
- identified Jun 21, 2022, 03:49 PM UTC
We are continuing to see some emails fail to send. The Coventry IT team are investigating.
- resolved Jun 22, 2022, 01:20 PM UTC
We have been monitoring the email system throughout the day and are satisfied that it is now stable.
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