Aula Education incident

Delayed notifications in culc-coventry

Resolved after 3 hours 20 minutes, affecting Notifications, on February 9, 2023.

monitoring Feb 09, 2023, 08:30 PM UTC

With the increased provision in place - the notification backlog has cleared. We will continue to monitor the system.

Started
Feb 09, 2023, 05:39 PM UTC
Resolved
Feb 09, 2023, 08:59 PM UTC
Duration
3h 20m
Detected by Pingoru
Feb 09, 2023, 05:39 PM UTC

Affected components

Notifications

Update timeline

  1. investigating Feb 09, 2023, 05:39 PM UTC

    We have detected a delay in notifications in culc-coventry and are currently investigating. Push and email notifications may be delayed. The delay appears to be caused by a high volume of notifications being generated from a small set of spaces with a large number of members.

  2. identified Feb 09, 2023, 06:59 PM UTC

    We are increasing the infrastructure provision for handling notifications in order to mitigate the ongoing load.

  3. monitoring Feb 09, 2023, 08:30 PM UTC

    With the increased provision in place - the notification backlog has cleared. We will continue to monitor the system.

  4. resolved Feb 09, 2023, 08:59 PM UTC

    Notifications are no longer delayed, the incident is resolved.

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