Aula Education incident

Delayed engagement dashboard data

Resolved after 22 hours 21 minutes, affecting Engagement Analytics, on January 17, 2024.

monitoring Jan 18, 2024, 08:21 AM UTC

A fix for this issue has been deployed, but we still need to verify that the dashboards are working as they should be.

Started: Jan 17, 2024, 10:57 AM UTC
Resolved: Jan 18, 2024, 09:18 AM UTC
Duration: 22h 21m
Detected by Pingoru: Jan 17, 2024, 10:57 AM UTC

Affected components

Engagement Analytics

Update timeline

investigating Jan 17, 2024, 10:57 AM UTC

We have encountered an issue upgrading part of our analytics pipeline which may result in delayed engagement dashboard data. We are currently investigating.
identified Jan 17, 2024, 03:47 PM UTC

We have identified an issue in our analytics pipeline and are working on a fix.
monitoring Jan 18, 2024, 08:21 AM UTC

A fix for this issue has been deployed, but we still need to verify that the dashboards are working as they should be.
resolved Jan 18, 2024, 09:18 AM UTC

We have confirmed that the engagement dashboards are now back to normal.

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