Aula Education incident

Global IT outage affecting SSO login and Student Success App grade export

Resolved after 4 hours 6 minutes, affecting Assessments, on July 19, 2024.

resolved Jul 19, 2024, 01:38 PM UTC

The grade export in Student Success App is now working as expected. The incident has been resolved.

Started
Jul 19, 2024, 09:32 AM UTC
Resolved
Jul 19, 2024, 01:38 PM UTC
Duration
4h 6m
Detected by Pingoru
Jul 19, 2024, 09:32 AM UTC

Affected components

Assessments

Update timeline

  1. investigating Jul 19, 2024, 09:32 AM UTC

    As a result of the global IT outage, some users are unable to log into Aula using SSO. The grade export in Student Success App is also failing. The root cause of these issues is outside of Aula's control. We will continue to monitor this incident closely, and update this status page once we have confirmation that the problem has been resolved.

  2. identified Jul 19, 2024, 10:10 AM UTC

    The SSO login issue has been resolved, and users should be able to log into Aula. The grade exports in Student Success App are still failing, and we are continuing to monitor this issue.

  3. resolved Jul 19, 2024, 01:38 PM UTC

    The grade export in Student Success App is now working as expected. The incident has been resolved.

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