Resolved after 5 hours 23 minutes, affecting AAI Application, on December 8, 2025.
The system is up and running normally, and we are continuing to monitor it closely.
Affected components
Update timeline
- investigating Dec 08, 2025, 09:20 PM UTC
We are aware of an issue preventing users from logging in. Our team is investigating the issue and working to restore service as quickly as possible.
- investigating Dec 08, 2025, 09:33 PM UTC
We've isolated the issue to a database issue that's currently being addressed by our team. The impact is limited to a subset of customers in the US Standard region. We're actively working on a resolution and will provide regular updates.
- investigating Dec 08, 2025, 10:15 PM UTC
Our engineering team is continuing to investigate this issue. We will post an update as soon as we have additional information.
- investigating Dec 08, 2025, 10:46 PM UTC
Our team is actively engaged in resolving this issue.This remains a priority and we're actively working toward a resolution.
- investigating Dec 08, 2025, 11:25 PM UTC
Our team is actively engaged in resolving this issue.This remains a priority and we're actively working toward a resolution.
- investigating Dec 09, 2025, 12:20 AM UTC
Our team is actively working on this issue and are making progress. This remains a priority and we're actively working toward a resolution.
- investigating Dec 09, 2025, 12:57 AM UTC
Our team is actively working on this issue and are making progress. This remains a priority and we're actively working toward a resolution.
- identified Dec 09, 2025, 01:25 AM UTC
Our team is actively working on this issue and are making progress. This remains a priority and we're actively working toward a resolution.
- identified Dec 09, 2025, 01:59 AM UTC
Issue has been identified and the Auditoria service is being brought back to normal.
- monitoring Dec 09, 2025, 02:08 AM UTC
We have deployed a fix and are bringing services back online. We will provide updates as restoration completes
- monitoring Dec 09, 2025, 02:42 AM UTC
The system is up and running normally, and we are continuing to monitor it closely.
- resolved Dec 09, 2025, 02:44 AM UTC
The system outage has been resolved, and services are fully restored.
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