Atlassian incident · via Confluence

Degraded performance of Cloud Products when selecting users or teams

Resolved after 8 hours 11 minutes, affecting View Content and iOS App and 1 more, on February 20, 2026.

identified Feb 20, 2026, 12:26 PM UTC

We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress.

Started: Feb 20, 2026, 04:14 AM UTC
Resolved: Feb 20, 2026, 12:26 PM UTC
Duration: 8h 11m
Detected by Pingoru: Feb 20, 2026, 04:14 AM UTC

Affected components

View ContentiOS AppCreate and EditAndroid AppCommentsAuthentication and User ManagementSearchAdministrationNotificationsMarketplace Apps

Update timeline

identified Feb 20, 2026, 04:14 AM UTC

Customers using Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours as we continue our investigation.
identified Feb 20, 2026, 07:13 AM UTC

We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress.
identified Feb 20, 2026, 12:26 PM UTC

We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress.
resolved Feb 20, 2026, 12:26 PM UTC

This issue has been resolved and all services are functional.

Your product runs on more than Atlassian

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.