Atlassian incident · via Atlassian Loom

Degraded performance of Loom app

Minor Resolved View vendor source →
Started
Apr 29, 2026, 07:00 AM UTC
Resolved
Apr 29, 2026, 07:50 AM UTC
Duration
50m
Detected by Pingoru
Apr 29, 2026, 07:00 AM UTC

Affected components

RecordingViewingAuthenticationLoom AI

Update timeline

  1. investigating Apr 29, 2026, 07:00 AM UTC

    We are investigating degraded performance issues affecting Loom's core functionalities - authentication, recording, viewing and editing looms. We will provide more details within the next hour.

  2. resolved Apr 29, 2026, 07:50 AM UTC

    The Team has identified the root cause and the issue has now been resolved, and the impacted services are operating normally. Team will continue to monitor the impacted services.

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